Support Board
Date/Time: Wed, 19 Mar 2025 07:54:45 +0000
Post From: i need to upgrade my account from sim to live.
| [2024-12-16 17:45:47] |
| John - SC Support - Posts: 38782 |
|
Your issue at this time is that you have not connected to your live, funded futures trading account. We can tell this by your "Verified Until" date, which is currently showing as "2022-12-26". You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Once you connect to your live, funded, futures trading account, that "Verified Until" date will update to 30 days in the future and you will then be able to get the real-time data for the CME Group. If you are not staying connected to your live trading account, then you will need to connect at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For more information on the CME Group requirement that you have a live, funded futures trading account in order to qualify for the Non-Professional exchange fees, refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |