Support Board
Date/Time: Wed, 27 Nov 2024 11:42:20 +0000
Post From: Problem with IB Gateway
| [2014-08-15 10:07:08] |
| User22153 - Posts: 46 |
|
Hello Support, I have a problem with connection issues with IB Gateway. At the moment, IB Gateway is connected successfully, however when I leave Sierra Charts and IB Gateway open overnight, it loses connection and doesn't update the chart. I asked Interactive Brokers and this is what they said: "Note that our servers are restarted once a day. During the restart process you should expect a brief interruption of the connectivity during which you will not be able to interact with our platform. After the restart however, the IB Gateway's connection will be immediately resumed and all client applications connected to it should be able to operate normally. It is possible your client application is not recovering and/or handling the IB Gateway's messages properly. Please contact Sierra Charts' provider as we are unfortunately unable to support third party software." Can you guys let know if there is any settings I need to do on my side. This also happens with TWS. Please note, the AutoLogg off is set at 12pm my time. I have attached the Log for this. |
 Log.txt - Attached On 2014-08-15 10:06:58 UTC - Size: 364.08 KB - 476 views |