Support Board
Date/Time: Wed, 19 Mar 2025 05:20:44 +0000
Post From: Sub instance only displaying delated data
| [2024-11-25 18:31:13] |
| John - SC Support - Posts: 38782 |
|
This definitely should not be occurring, as sub-instances started by selecting "File >> New Instance" get the data from the main instance. The sub-instance does not know anything about real-time or delayed data, just what it gets from the main instance. If you are still having a problem with this, then please get us the Message Log from the sub-instance by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |