Support Board
Date/Time: Thu, 21 Nov 2024 22:14:56 +0000
Post From: Latest prerelease (ending with 611) is buggy
| [2024-11-05 15:26:35] |
| John - SC Support - Posts: 36198 |
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We are not seeing any issues with Sub-Instances in the latest releases. Were you opening a sub-instance that you had not opened before? In this case, the files need to be copied, so it can take a minute for everything to update? Otherwise, we would need to see your Message Log to see if there is something in there. We would like for you to do the following for use: - Update to the latest Pre-Release (v 2702). - Select "Global Settings >> General Settings >> Log". - Set the option for "Save Message Log to File" to "Yes". - Select OK to close that window. - Open the Sub-Instance in whatever manner you use to do this. - If the main instance "locks up" for more than 5 minutes, then get us the saved Message Log which will be in the "Logs" folder under your main Sierra Chart instance. You will need to find the appropriate file based on the date and time that are saved as part of the Message Log filename. After the above is done, if you want to reset the saving of the Message Log, then be sure to set the option back to "No". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |