Support Board
Date/Time: Thu, 02 Jan 2025 13:17:30 +0000
Post From: Chart with Denali but route orders to prop firm
| [2024-10-17 15:03:58] |
| John - SC Support - Posts: 36912 |
|
Everything on your account looks good. The one thing we want to point out is that you have the "CME with Market Depth for Non-Professional Accounts" activated, so you will only get real-time data for instruments that are traded on the CME exchange (not the full CME Group, which includes the CME, CBOT, COMEX, and NYMEX exchanges). If you are still having a problem with data for an instrument traded on the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |