Support Board
Date/Time: Mon, 30 Dec 2024 14:53:38 +0000
Chart with Denali but route orders to prop firm
View Count: 185
| [2024-10-04 13:53:17] |
| LongShortz - Posts: 7 |
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Hi People, Wondering if this is possible. I want to use the Denali realtime and historical data feed via SC but I want to have my prop firm connected strictly for order routing. Is this possible? I've been having a ton of data feed issues with Rithmic and quite frankly don't want anything to do with it anymore. |
| [2024-10-04 15:05:26] |
| Sierra_Chart Engineering - Posts: 17701 |
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Yes this is supported. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 13:22:44] |
| LongShortz - Posts: 7 |
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So I've signed up with Stage5 and deposited the minimum amount (I believe its $100) for the account to qualify for non-pro fees. I changed my service to Teton to connect to the broker to validate. I ensured all agreements are signed and my data fees are paid. I also ensured that Denali data feed support is enabled. However, I am still on delayed data for some reason. What did I miss?
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| [2024-10-17 15:03:58] |
| John - SC Support - Posts: 36886 |
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Everything on your account looks good. The one thing we want to point out is that you have the "CME with Market Depth for Non-Professional Accounts" activated, so you will only get real-time data for instruments that are traded on the CME exchange (not the full CME Group, which includes the CME, CBOT, COMEX, and NYMEX exchanges). If you are still having a problem with data for an instrument traded on the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 18:49:31] |
| LongShortz - Posts: 7 |
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Thanks John, really appreciate the response. I was able to get it working. I'm not necessarily sure what caused the issue but I noticed that I was in SIM so I disabled that, disconnected, reconfigured my data service, and reconnected. And upon that reconnection everything worked perfectly. Who knows what exactly fixed it but it's fixed. Thanks again! |
| [2024-10-17 19:12:38] |
| John - SC Support - Posts: 36886 |
|
Possibly the reconnection, but you should have been fine. If it occurs again, let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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