Support Board
Date/Time: Fri, 22 Nov 2024 11:29:31 +0000
Post From: Trade and Current Quote Symbol - Tick size change resets when switching data feed
| [2024-10-15 16:52:17] |
| John - SC Support - Posts: 36203 |
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You are not doing anything wrong, and it is not an Interactive Brokers glitch. It is our system that is resetting the tick size based on the information for the symbol. So when you change services, you are updating the symbol since each service uses a different symbology. In doing so, the symbol related settings are set to the values in the Symbol Settings for that symbol. There are three things you can do, one of which is not recommended. 1) Do not change the Data/Trade Service Settings. You have us curious why you would be changing your service settings to go from IB to "SC Data - All Services". There really is no specific reason, that we can think of, for this. If you are not wanting to trade with IB, then enable "Simulation Mode On", but you can still be connected to IB. Or, if you have a need for different services, then you might want to install a second Sierra Chart so you are not having to switch back and forth. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart 2) If you are ALWAYS trading the Micro contract with full size contract, then you can change the Symbol Settings for those contracts for each service so that it will always update to what you want for that service. You can also enter the "Trade/Quote Symbol" in the Symbol Settings so you will get that Trade and Quote Symbol filled out when you change symbols. Refer to the following: Global Symbol Settings: Instructions 3) [Not Recommended] There is a setting for "Chart >> Chart Settings >> Symbol >> Do Not Change Symbol Settings for Chart on Symbol Change". This will cause none of the symbol related items to update with a symbol change. This may be overkill for what you want, as there will be other settings you will probably need to update. Refer to the following: Chart Settings: Do Not Change Symbol Settings for Chart on Symbol Change (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-15 16:52:29
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