Support Board
Date/Time: Fri, 22 Nov 2024 17:25:20 +0000
Post From: Migrated a chartbook from one PC to another issue
| [2024-10-08 20:28:22] |
| John - SC Support - Posts: 36222 |
|
This is not making any sense. If the symbols are already translated then doing it again will not really do anything, certainly not make it so you will get data. The one thing that will happen is that since the data is reconnecting, it will download the historical data to the current time. Start with your main instance. Make sure you are able to get data flowing in the main instance. If you are not getting data in the main instance, then we need to see your Message Log from the main instance by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. If you are getting the real-time data in the main instance, then go to a sub-instance and see if you are getting the real-time data for that symbol in that sub-instance. If not, then follow the same instructions as above to get us the Message Log from your Sub-Instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |