Support Board
Date/Time: Sat, 23 Nov 2024 02:17:27 +0000
Post From: Chart Time Scale is obscured by Title banner at the bottom of the chart
| [2024-09-20 18:57:55] |
| User779556 - Posts: 1 |
|
https://www.sierrachart.com/image.php?Image=1726857699320.png See attached image above for offending white banner at bottom of chart. Cannot read the time. I have spent 2 days trying to resolve issue. Need help ASAP. Message log attached below. David Brust - a new subscriber. 2024-09-20 18:09:12.940 | Trade activity files set size: 7 2024-09-20 18:09:12.993 | Reading Internal Order ID file. 2024-09-20 18:09:12.995 | Reading Trade Orders file. 2024-09-20 18:09:12.995 | Reading Trade Positions file. 2024-09-20 18:09:12.995 | Reading Trade Account Data files. 2024-09-20 18:09:12.996 | Software version: 2671 64-bit 2024-09-20 18:09:12.996 | Primary Thread ID: 18548 2024-09-20 18:09:12.996 | Usage end date: 2024-11-29 2024-09-20 18:09:12.996 | Enabled for: Sierra Chart Historical Data Service. 2024-09-20 18:09:12.996 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-09-20 18:09:12.996 | Enabled for: Delayed Denali Exchange Data Feed. 2024-09-20 18:09:12.996 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-09-20 18:09:12.996 | Current selected Data/Trading service: SC Data - All Services 2024-09-20 18:09:12.996 | Custom symbol settings values: enabled 2024-09-20 18:09:12.996 | Chart Update Interval: 400 2024-09-20 18:09:12.996 | Intraday Data Storage Time Unit: 1 2024-09-20 18:09:12.996 | Time Zone: +00:00:00 (UTC+00) 2024-09-20 18:09:12.996 | 2024-09-20 18:09:12 Local computer time in UTC 2024-09-20 18:09:12.996 | 2024-09-20 18:09:12 Local computer time in SC Time Zone 2024-09-20 18:09:12.996 | 2024-09-20 18:09:09 Server time in UTC 2024-09-20 18:09:12.996 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-09-20 18:09:12.996 | Program path: C:\SierraChart\ 2024-09-20 18:09:12.996 | Data Files path: C:\SierraChart\Data\ 2024-09-20 18:09:12.997 | OS Version Number: 10.0 2024-09-20 18:09:12.997 | Locale Setting: C 2024-09-20 18:09:12.997 | DLLs: UserContributedStudies_64.dll 2024-09-20 18:09:12.997 | Allowed protected custom studies: 2024-09-20 18:09:12.997 | Crash reporter started: true 2024-09-20 18:09:12.997 | 2024-09-20 18:09:13.017 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2024-09-20 18:09:13.051 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-09-20 18:09:13.186 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-09-20 18:09:13.186 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-09-20 18:09:13.461 | Received 5 login tokens. 2024-09-20 18:09:14.123 | Symbol settings MD5 received. Request ID: 1. 2024-09-20 18:09:14.123 | Symbol settings are up-to-date for scdataallservices. 2024-09-20 18:09:15.517 | Requested user files to download. 2024-09-20 18:09:17.514 | 2024-09-20 18:09:17.515 | SC Data - All Services | Connected to server complete. 2024-09-20 18:09:17.515 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-09-20 18:09:17.515 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-09-20 18:09:20.731 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2024-09-20 18:10:17.622 | MNQZ24-CME 1 Min #1 | Reloading chart. 2024-09-20 18:10:17.673 | MNQZ24-CME 1 Min #1 | Chart data loading complete. 2024-09-20 18:10:18.031 | Mapping MNQZ24-CME to MNQZ24. Service code: cme 2024-09-20 18:10:18.031 | Using symbol data fast lookup vector 2024-09-20 18:10:18.031 | Delayed Data Feed | Starting real-time market data updates for: MNQZ24-CME (MNQZ24). ID: 1 Service code: cme 2024-09-20 18:10:18.032 | Delayed Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 10043 2024-09-20 18:10:18.033 | Delayed Data Feed | Requesting security definition data for: MNQZ24-CME (MNQZ24). ID: 1 2024-09-20 18:10:18.033 | Starting DelayedDownloadMonitoringTimer 2024-09-20 18:10:18.034 | Starting HDTimeoutTimer 2024-09-20 18:10:18.034 | Added historical Intraday data request for MNQZ24-CME to the queue. 2024-09-20 18:10:18.034 | Intraday data recording state for symbol MNQZ24-CME is set to download 'Pending'. 2024-09-20 18:10:18.035 | Triggering next historical data download in queue. 2024-09-20 18:10:18.040 | Delaying start of download for MNQZ24-CME. 2024-09-20 18:10:18.216 | DTC Client socket (1) | Creating socket. 2024-09-20 18:10:18.217 | DTC Client socket (1) | New receive buffer size: 0 2024-09-20 18:10:18.217 | DTC Client socket (1) | Connecting to IP: 67.214.125.4. 2024-09-20 18:10:18.246 | Delayed Data Feed | Network connection to server complete. 2024-09-20 18:10:18.246 | Delayed Data Feed | Starting socket receive thread. 2024-09-20 18:10:18.246 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-09-20 18:10:18.289 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-09-20 18:10:18.289 | Delayed Data Feed | Sending logon request message. 2024-09-20 18:10:18.887 | Delayed Data Feed | Received logon response. 2024-09-20 18:10:18.887 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-09-20 18:10:18.887 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-09-20 18:10:18.887 | Delayed Data Feed | Successfully connected. 2024-09-20 18:10:18.887 | Delayed Data Feed | Trading is not supported. 2024-09-20 18:10:18.887 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-09-20 18:10:18.887 | Delayed Data Feed | Restarting real-time data updates for symbol: MNQZ24-CME -> MNQZ24 2024-09-20 18:10:19.005 | Delayed Data Feed | Setting external service identifier for symbol MNQZ24-CME to 42008411 2024-09-20 18:10:19.005 | Delayed Data Feed | Received security definition for symbol MNQZ24-CME 2024-09-20 18:10:24.031 | HD Request # 1 | Downloading Intraday chart data for MNQZ24-CME to the file MNQZ24-CME.scid. Service: cme 2024-09-20 18:10:24.032 | HD Request # 1 | Download start date-time: 2024-09-20 17:58:40.000000. File last date-time: 2024-09-20 17:58:40.000000 2024-09-20 18:10:24.032 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2024-09-20 18:10:24.145 | Socket (2) | Creating socket. 2024-09-20 18:10:24.145 | Socket (2) | New receive buffer size: 0 2024-09-20 18:10:24.145 | Socket (2) | Connecting to IP: 67.214.125.5. 2024-09-20 18:10:24.207 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-09-20 18:10:24.207 | HD Request # 1 | Sending historical data logon request message. 2024-09-20 18:10:24.712 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-09-20 17:58:40. Record interval: 1. Symbol: MNQZ24 2024-09-20 18:10:24.739 | HD Request # 1 | Decompressing data. 2024-09-20 18:10:24.763 | HD Request # 1 | Receiving Intraday data for MNQZ24-CME starting at 2024-09-20 17:58:40.267000 2024-09-20 18:10:24.764 | Socket (2) | CloseSocket call. 2024-09-20 18:10:24.764 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-09-20 18:10:24.764 | Historical data download thread signaled to stop. 2024-09-20 18:10:24.764 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-09-20 17:58:40.267000. 2024-09-20 18:10:24.765 | HD Request # 1 | Received 99 Intraday data records from 2024-09-20 17:58:40.267000 to 2024-09-20 18:00:20.457000 (100.2 seconds. Delay: 10.1 minutes) and wrote 99 records for MNQZ24-CME 2024-09-20 18:10:24.765 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-09-20 18:00:20.457000 2024-09-20 18:10:24.765 | HD Request # 1 | Completion time: 0s. 2024-09-20 18:10:24.765 | HD Request # 1 | Intraday data download complete for MNQZ24-CME. Unique request ID: 1 2024-09-20 18:10:24.765 | Removing historical data download ID 1. 2024-09-20 18:10:24.765 | Real-time Intraday chart data file updates started for MNQZ24-CME 2024-09-20 18:10:24.766 | Opened cached Intraday file: C:\SierraChart\Data\MNQZ24-CME.scid. Thread ID: 18548 2024-09-20 18:10:24.766 | Intraday chart data file opened for MNQZ24-CME 2024-09-20 18:10:24.766 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-09-20 18:10:24.766 | 2024-09-20 18:10:24.766 | No download requests in the queue to start downloads for. 2024-09-20 18:10:24.790 | Socket (2) | Socket gracefully closed by remote side. 2024-09-20 18:10:24.790 | Socket (2) | Closed. 2024-09-20 18:21:03.982 | MNQZ24-CME 1 Min #2 | Reloading chart. 2024-09-20 18:21:04.031 | MNQZ24-CME 1 Min #2 | Chart data loading complete. 2024-09-20 18:26:04.649 | Uploaded an image to the server. Request ID: 1 2024-09-20 18:26:04.652 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. 2024-09-20 18:26:04.652 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 0 2024-09-20 18:26:04.652 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 65.108.28.81. 2024-09-20 18:26:10.354 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. 2024-09-20 18:26:10.354 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. 2024-09-20 18:26:10.490 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. 2024-09-20 18:26:10.490 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. 2024-09-20 18:41:41.549 | Uploaded an image to the server. Request ID: 2 2024-09-20 18:41:41.552 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2024-09-20 18:41:41.552 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | New receive buffer size: 0 2024-09-20 18:41:41.552 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 65.108.28.81. 2024-09-20 18:41:45.175 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | CloseSocket call. 2024-09-20 18:41:45.175 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2024-09-20 18:41:45.313 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2024-09-20 18:41:45.313 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. |