Support Board

Date/Time: Fri, 18 Oct 2024 06:17:18 +0000

Post From: No CFE Real-time Data

[2024-07-28 16:57:10] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16656
We apologize for the delay. This is a sub instance and it is hard for us to understand the issue from this instance. We need you to provide us the Message Log from the main instance of Sierra Chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing