Support Board

Date/Time: Mon, 16 Sep 2024 19:25:38 +0000

Post From: DOM OPEN ORDER

[2024-07-25 22:00:43] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34454
If you think you may have had a working order that was left and then filled, then make sure you are selecting "Flatten and Cancel" in order to flatten positions AND cancel the working orders. The "Flatten" button on the Trade Window does both - flatten and cancel, but the keyboard shortcuts and control bar options do what they state (Flatten, or Flatten and Cancel, or Cancel. So make sure that you are selecting the correct option. Otherwise, we need more information on exactly what occurred and what you think may have happened. You can look at your Trade Activity Log and see how the order got placed by analyzing the Orders. Refer to the following: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing