Support Board

Date/Time: Mon, 16 Sep 2024 19:21:15 +0000

Post From: Trade account missing

[2024-07-22 19:10:00] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34453
Most likely the issue you are having with the new computer is that you are not disconnected from the old computer. You can only get the data from our Denali Exchange Data Feed to one computer at a time, unless you have specifically paid a second set of exchange fees to allow 2 computers to get the data at the same time, which you have not. So you need to ensure that you have Sierra Chart running on only one computer at a time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously With regards to connecting to your trading account, what order routing service are you using with AMP? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing