Support Board

Date/Time: Mon, 16 Sep 2024 19:33:12 +0000

Post From: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data

[2024-07-17 13:40:05] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
It looks as though the issue is associated with the ISP Hurricane Electric and Rithmic is using hurricane electric at least for some of their Internet connectivity. You can see this here: https://www.iplocation.net/ip-lookup Search for the IP 216.66.0.130 which is used for their web service to provide the connection points. In all of our research regarding Internet connectivity, we would not use hurricane electric as a primary provider. They may be fine as a backup or as a secondary connection. We do not use them at all. But our ISP, in Michigan, does peer with hurricane electric as one of the carriers. We are still waiting to get our Lumen connection in Michigan. This is going to give us an additional 10 Gb of connectivity. It will be installed in August. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 21:53:18