Support Board
Date/Time: Sun, 24 Nov 2024 00:53:47 +0000
Post From: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data
| [2024-07-16 17:01:03] |
| Sierra_Chart Engineering - Posts: 17154 |
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Here is a solution to the connectivity issue some users are experiencing to the Denali Data Feed and our other Sierra Chart servers. We apologize for the delay. Note: This will not solve connectivity issues to Rithmic! We are posting this in all of the threads, which we think are affected by the problem. However, if the problem is strictly with Rithmic, this is not going to help. If you are having a problem accessing the Denali Data Feed or our other Sierra Chart data feeds do the following: 1. Update Sierra Chart to the current version (Important): Software Download: Fast Update 2. Set this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) To: ds13.sierracharts.com 3. Set this setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) To: ds13.sierracharts.com 4. Set this setting below the two above settings: Standard Sierra Chart Server Address Override (non-exchange/no-fee data) To: ds13-2.sierracharts.com ---- We will bring online, historical CME data on that server, over the next 20 minutes but will be limited to the current day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 17:07:46
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