Support Board

Date/Time: Mon, 16 Sep 2024 19:16:36 +0000

Post From: Question on second Sierra instance using IB

[2024-07-15 14:32:32] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34453
1. The correct symbol for Interactive Brokers is "NQ-202409-CME". It does not matter that you are getting your data from our Denali Exchange Data Feed, you need to use the appropriate symbol for the service you are connected to. In this case, it means using the Interactive Brokers symbols for your charts. We do the job of converting the symbols on our end so you get the right data from us. 2. This is because that is the incorrect symbol for your service. 3. Make sure you have your service set to "Interactive Brokers" and that your symbols are correct. To make sure you have the correct symbols for your charts, open your Chartbooks and select "Edit >> Translate Symbols to Current Service". Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service For each symbol, go to a chart and select "Edit >> Delete All Data and Download". This will then download the data for that symbol from our Denali Exchange Data Feed and ensure you have all the data for each symbol. You only need to do the above once for each symbol not for each chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing