Support Board

Date/Time: Mon, 16 Sep 2024 19:05:29 +0000

Post From: TEMPORARY DEACTIVATION OF DATA USAGE

[2024-06-26 19:42:11] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34449
User981290: You had 169 days of Usage Time remaining. As noted above, we give Usage Time refunds in whole month (31 day) increments. Therefore we were able to refund 5 months (155 days) of Usage Time for your account back to your Services Surplus. At this time, you have 14 days of Usage Time remaining. After July 9, 2024 your account will automatically be put in a disabled state. There is nothing further you need to do at this time. If you would like for us to refund the Services Surplus balance in your account to your payment method, then please open an Account Support Ticket making this request. Note that there is a $5.00 processing fee for payment refunds. The Account Support Tickets can be accessed at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing