Support Board

Date/Time: Fri, 18 Oct 2024 06:16:40 +0000

Post From: Order Allocation on multiple Apex accounts

[2024-06-20 17:44:03] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 35333
You need to check your "Trade Activity Log" and look at each order that was entered for each account. See what happened to each one. Most likely it is a Rithmic issue, as we see issues like this where orders are sent but there is some error on the Rithmic side. You can also look in your "Trade >> Trade Service Log" and see if there is any information in there that may give a clue on what occurred. You can post the log in this thread by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing