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Date/Time: Fri, 18 Oct 2024 08:29:53 +0000



Post From: Sierra Chart suddenly crashing, also in Safe mode, V: 2646

[2024-06-16 19:35:14]
fabse - Posts: 10
I am running my instance and it suddenly crashes

- It is a sub instance
- I have started it in safe mode
- I have disabled OpenGL
- I have restarted my computer multiple times (windows 11, latest, amd64)
- Version: 2646, Rev: 50448M

It happens when I either click the button "Folder" in the "Trade Acitivity Log" > "Trades" > "Save Log As" screen or when recompiling an ASCIL file.

It does create a .dmp file in the Crashes folder.

I get when pressing the "Folder" button:

Unhandled exception at 0x00007FFCDC4E2583 (explorerframe.dll) in SierraChart.23464.dmp: 0xC0000005: Access violation reading location 0x00007FFCDDDA7C88.

And I get when it happens during "Compile Visual C++ Release":

Unhandled exception at 0x00007FFCFC734470 in SierraChart.2984.dmp: 0xC0000005: Access violation executing location 0x00007FFCFC734470.

From the stracktrace: (it is the Main Thread(
00007FFD096E9D56 mov qword ptr [rsp+50h],rax

What can I do here please? I can not really use it anymore.
Date Time Of Last Edit: 2024-06-16 20:13:44