Support Board
Date/Time: Sun, 24 Nov 2024 09:50:52 +0000
Post From: Can't update Sierra software
| [2024-06-14 16:01:48] |
| John - SC Support - Posts: 36238 |
|
Your log shows the following error: Error opening C:\Users\jmsem\Downloads\SierraChart2629\SierraChart_64.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds. This means that you have Sierra Chart running while you are trying to do the update. Make sure you exit out of any sub-instances that you may have running before you start the update. And it is best if you start the update from the Main Instance by selecting "Help >> Download Current Version". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |