Support Board
Date/Time: Sun, 24 Nov 2024 11:03:38 +0000
Post From: Denali feed / Australian user
| [2024-06-10 22:46:52] |
| Sierra_Chart Engineering - Posts: 17154 |
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We apologize for this. To solve this, follow the instructions below. You need to specify this specific server: DS32.sierracharts.com To use this specific server, enter it in this field in Sierra Chart: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) And this field: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) You also need to reconnect with File >> Reconnect. We also know about this issue, and we will be resolving this, by June 17: Even this server update is taking a lot longer time than usual (over 10 minutes and the installer is not finished).
We did a trace route to your IP from the network Internet connection we have, that you will be using in this is what we see: Tracing route to 116-255-53-10.ip4.superloop.com [116.255.53.10] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 10.10.20.1 2 <1 ms <1 ms <1 ms 216-234-102-193.static.123.net [216.234.102.193] 3 1 ms <1 ms <1 ms 67.214.125.195 4 <1 ms 2 ms <1 ms 0.et-1-1-10.mpr2.dtw3.us.zip.zayo.com [64.124.32.65] 5 * 52 ms * ae10.cs3.ord2.us.zip.zayo.com [64.125.24.224] 6 * * * Request timed out. We did not get any responses beyond this. But it does go out to Chicago over Zayo. From there we do not know the routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-10 22:58:40
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