Support Board
Date/Time: Sun, 24 Nov 2024 11:27:23 +0000
Post From: data problem - some symbols won't load
| [2024-06-10 21:05:03] |
| John - SC Support - Posts: 36238 |
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The reason you are having the issue is that you have the following exchange active: - CME with Market Depth for Non-Professional Trading Accounts. The symbols for which you are having a problem are trading on other exchanges (YM on CBOT, GC on COMEX, and CL on NYMEX). You will need to modify the exchange selections you have in order to get this other data. You can modify your exchange options for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind the exchanges renew on a calendar month basis, they are not pro-rated, and they do not give refunds. Therefore, if you activate an exchange today (May 10, 2024) you will pay the full price for that exchange for the remaining time in June, and then pay again on July 1, 2024 for the month of July. If you deactivate an exchange today, you are really setting it to not renew next month - you will still have access to the data through the remainder of this month. With regards to why this worked with Rithmic, but not CQG - this is because we do not have support for data from CQG for The CME Group and EUREX. So you get that error message from them. But we do support Rithmic data, so you were getting the data from Rithmic in that situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |