Support Board
Date/Time: Sun, 24 Nov 2024 10:35:44 +0000
Post From: I can only see stocks from the Nasdaq, I can't find any other stocks
| [2024-06-10 14:26:00] |
| John - SC Support - Posts: 36238 |
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As to what data you are getting it depends on how you were entering the symbol. If you were entering the standard symbol (like TSLA) then that would give you the delayed streaming data from us (it would be delayed since you do not have the exchange active with us). If you were entering the symbol as Interactive Brokers needs it (such as TSLA-STK-SMART-USD), the you would be getting the data from Interactive Brokers. It also depends on your setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds". This should be set to "Yes" and there is no reason to change it. If it is not set to "Yes", then change it to "Yes", select OK to close that window and then select "File >> Reconnect". Do not worry about changing the service to "SC Data - All Services". If you are trading with Interactive Brokers, then you just need to enter the correct format to get the data you want. The list of symbols for stocks in File >> Find Symbol is going to be limited as there are too many to list. You need to just type in the symbol you want. Again, you are not setup to get any real-time data from us for U.S. Equities, so in order to get the real-time data from Interactive Brokers you need to use the Interactive Brokers symbology. -- With regards to Futures, the only reason you would not be getting the data when connected to SC Data - All Services is that you did not change the symbols. Each service uses different symbols, so you need to make sure you change the symbols when you change services. Again, we recommend not changing the services around unless you have a need to. Just leave it with Interactive Brokers. -- If you are wanting to get data for U.S. Equities from us, then you would follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* If you do this, then you will need to enter the symbol as is needed for our data. For the U.S. Equities Consolidated Tape, this would be the standard stock symbol (such as TSLA). Then you would need to setup a "Trade and Current Quote Symbol" that is the Interactive Brokers symbol. Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |