Support Board

Date/Time: Mon, 16 Sep 2024 19:09:52 +0000

Post From: Unable to Download Data

[2024-06-04 13:59:58] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
You may be experiencing data download issues due to Internet connectivity issues, with one of our ISPs. We want you to do the following to workaround this: Set this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) And the following setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) to: ds32.sierracharts.com You need to be running and up-to-date version of Sierra Chart for the settings. Instructions to update: Software Download: Fast Update After that re-download data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-04 14:01:31