Support Board
Date/Time: Sun, 24 Nov 2024 17:50:04 +0000
Post From: set up help
| [2024-05-16 15:54:36] |
| John - SC Support - Posts: 36238 |
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The main reason this is difficult is because the CME Group has a requirement that you have a live, funded, futures trading account in order to be able to get data at the non-professional rates. For more information on this requirement refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Since you have an account with Interactive Brokers, that will work for this purpose. But we see that you have not connected to that account yet. We can tell this as there is a "Verified Until" date that updates to 30 days in the future when you make the connection. This date has to be in the future in order to be able to get the data for the CME Group. Right now, your "Verified Until" date is showing as "0000-00-00". You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges In order to connect to your Interactive Brokers account to verify the account for the CME Group requirement, follow these instructions: Interactive Brokers Trading Service: Setup Instructions If you will not be connected to Interactive Brokers at all times, then be sure you connect at least once a month to update your "Verified Until" date. Follow these instructions to do this: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees To setup the real-time data for the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |