Support Board
Date/Time: Sun, 24 Nov 2024 18:05:32 +0000
Post From: set up help
| [2024-05-16 15:08:45] |
| User902751 - Posts: 1 |
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its been 1 week and i still havent managed to set up sierra. I have a chat feed of 20+ messages back and forth with sierra support and im still in the same place. All i need is a simple step by step guide. I trade futures. Mostly Gas & oil. . I trade this through multiple platforms. The main one being Interactive brokers now. I would like live data for these instruments and plan to trade off of DOM, footprint, orderflow etc... hence why I need the live data. Originally I purchased server package 5 but realised that it only gives me delayed data which is not what I want. After requesting instructions on how to change this to a live feed im still scratching my head. I have been told that in order for me to have the live denali data for CME futures, I need to have a futures account - thats done, I have I was then told that I would need to convert my SP5 Usage Time into SP11 Usage Time by activating an SP11 option (zero instructions on how to do this) - it also says that I now have service package 11 already. I was also told that I would need to activate the denali data however, it says next to the activation button that its $37,00 - I need to know, is this something I pay for seperately? its so confusing. All I want is the denali data live for natural gas, oil and oil futures. - Broker: interactive brokers (futures trading acc) - Already paid $36 (service package 5) - Current package status says im on package 11 I dont even need sierra to be connected to interactive brokers. Im happy to use it on its own as a point of reference. I dont understand why this is all so difficult when it should be extremely simple? Please someone help! Can someone give me a step by step guide? |