Support Board
Date/Time: Thu, 28 Nov 2024 10:43:59 +0000
Post From: Setting up 2 Instances/Trading Arrangements in Sierra Charts
| [2024-05-15 17:26:21] |
| John - SC Support - Posts: 36350 |
|
In the installation that is not working, make sure the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds" is set to "Yes". If it is set to "No", then change it to "Yes", close that window by selecting OK, then select "File >> Reconnect". That should resolve the issue for you. Otherwise, if it is already set to "Yes", then we would need to see the Message Log from that installation by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |