Support Board
Date/Time: Sun, 24 Nov 2024 19:58:40 +0000
Post From: Downloadig Historical Data isn't work now
| [2024-05-08 19:28:03] |
| John - SC Support - Posts: 36238 |
|
My question is, which subfolder in the Sierrachart directory is responsible for downloading Historical Data (RIM, NPP...)?
If you are asking where the files are located, then the data is stored in the 'Data' folder under the main Sierra Chart installation folder. The Intraday data is stored in files with the extension of .scid and daily data is stored in files with the extension of .dly. Because my home computer does not download the data, I can't see real time chart, although Chart Dome works perfectly in real time, Sierrachart works perfectly on my office computer, so if I know which folder I need to copy from the office computer to the home computer, my problem is solved.
Our guess is that you are trying to connect to the same Rithmic account from both your office and home computer, and Rithmic does not allow this. But if you get us your Message Log from the computer that is not working we can say for sure. Follow these instructions to get us the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |