Support Board
Date/Time: Sun, 24 Nov 2024 19:56:02 +0000
Post From: Data feed / charts not correctly loading
| [2024-05-07 14:50:22] |
| John - SC Support - Posts: 36238 |
|
From Google Translate: I'm currently having problems loading my chart. When it loads, it doesn't load completely.
Restarting the platform or interrupting the connection (file -> disconnect) and then reconnecting (file -> connect to data feed) does not help. But when I charge the Denali from Sierra everything works fine. can you please help me? It sounds like you are not changing the symbols for your charts when you change services. Open your chartbooks and select "Edit >> Translate Symbols to Current Service". If this does not resolve the issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |