Support Board
Date/Time: Mon, 21 Apr 2025 20:06:03 +0000
Post From: Denali data delay in Thailand and solution
| [2024-05-04 11:08:51] |
| Sierra_Chart Engineering - Posts: 19289 |
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This is the second report we have like this of users having connectivity issues, in Thailand. We will be looking into it and see how to resolve it from our side. Rather than using the VPS what we want you to do is to update Sierra Chart to the current version: Software Download: Fast Update And then set Global Settings >> Sierra Chart Server Settings >> General >> CME Exchange Data Feed Server Address and Port Override to: DS13.SierraCharts.com. You also need to reconnect after this change with File >> Reconnect. Let us know if that resolves the issue. We are also contacting our ISP, Cogent regarding the issue. And we are in the process of adding another ISP but that is not likely to be complete for about four weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-04 15:54:34
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