Support Board
Date/Time: Sun, 24 Nov 2024 07:40:39 +0000
Post From: Constantly disconnecting, freezing and unable to update - in Thailand.
| [2024-05-02 18:09:48] |
| Deucalion - Posts: 31 |
|
Have to reopen this. Still freezing, lagging , wont downlaod either data nort update. Nor will it rollback There is a problem, An I need someone to help me on this. Tried by removing all tick data, using only second data, removed MNQ futures and only tried NQ and ES and only for standrad out of box data spans. Nothng, AM sitting here for an hour an it wont downlaod one chart. Here is the log. I have no clue what to do. Message log for today follows Even tried a vpN to New york, nothing. 2024-05-02 12:48:01.569 | Trade activity files set size: 9 2024-05-02 12:48:01.752 | Reading Internal Order ID file. 2024-05-02 12:48:01.764 | Reading Trade Orders file. 2024-05-02 12:48:01.764 | Reading Trade Positions file. 2024-05-02 12:48:01.764 | Reading Trade Account Data files. 2024-05-02 12:48:01.764 | Software version: 2634 64-bit 2024-05-02 12:48:01.765 | OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3060/PCIe/SSE2) 2024-05-02 12:48:01.765 | Primary Thread ID: 17848 2024-05-02 12:48:01.765 | Usage end date: 2024-07-22 2024-05-02 12:48:01.765 | Enabled for: Advanced Features 2. 2024-05-02 12:48:01.765 | Enabled for: Sierra Chart Historical Data Service. 2024-05-02 12:48:01.765 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-05-02 12:48:01.765 | Enabled for: Delayed Denali Exchange Data Feed. 2024-05-02 12:48:01.765 | Enabled for exchange2: CME 2024-05-02 12:48:01.765 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-05-02 12:48:01.765 | Current selected Data/Trading service: Teton CME Order Routing 2024-05-02 12:48:01.765 | Custom symbol settings values: enabled 2024-05-02 12:48:01.765 | Chart Update Interval: 400 2024-05-02 12:48:01.765 | Intraday Data Storage Time Unit: 1 2024-05-02 12:48:01.765 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-05-02 12:48:01.765 | 2024-05-02 16:48:01 Local computer time in UTC 2024-05-02 12:48:01.765 | 2024-05-02 12:48:01 Local computer time in SC Time Zone 2024-05-02 12:48:01.765 | 2024-05-02 16:47:59 Server time in UTC 2024-05-02 12:48:01.765 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-05-02 12:48:01.765 | Program path: D:\SierraChart2\ 2024-05-02 12:48:01.765 | Data Files path: D:\SierraChart2\Data\ 2024-05-02 12:48:01.765 | OS Version Number: 10.0 2024-05-02 12:48:01.765 | Locale Setting: C 2024-05-02 12:48:01.765 | DLLs: kg_Voluminator_64.dll, OrderFlowLabs.com.free_64.dll, OrderFlowLabs.com.free_ARM64.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll 2024-05-02 12:48:01.765 | Allowed protected custom studies: kg_Voluminator, OrderFlowLabs.com FREE, SST_FreeBundle, zyp_download_free 2024-05-02 12:48:01.765 | Crash reporter started: true 2024-05-02 12:48:01.765 | 2024-05-02 12:48:01.765 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-05-02 12:48:01.777 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-05-02 12:48:02.160 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-05-02 12:48:02.160 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-05-02 12:48:03.448 | Received 5 login tokens. 2024-05-02 12:48:03.631 | Symbol settings MD5 received. Request ID: 1. 2024-05-02 12:48:03.631 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-05-02 12:48:04.273 | Requested user files to download. 2024-05-02 12:48:05.942 | User files to download complete 2024-05-02 12:48:06.274 | 2024-05-02 12:48:06.274 | Teton CME Order Routing | Firm: Phillip Capital 2024-05-02 12:48:06.275 | Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11089 2024-05-02 12:48:06.275 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-05-02 12:48:06.275 | DTC Client socket (2) | New receive buffer size: 0 2024-05-02 12:48:06.275 | DTC Client socket (2) | Connecting to IP: 208.185.224.130. 2024-05-02 12:48:06.612 | Teton CME Order Routing | Network connection to server complete. 2024-05-02 12:48:06.612 | Teton CME Order Routing | Starting socket receive thread. 2024-05-02 12:48:06.612 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-05-02 12:48:08.378 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-05-02 12:48:08.378 | Teton CME Order Routing | Sending logon request message. 2024-05-02 12:48:08.949 | Teton CME Order Routing | Received logon response. 2024-05-02 12:48:08.949 | Teton CME Order Routing | Server Name: SC DTC Server. Build=49764. 2024-05-02 12:48:08.949 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-05-02 12:48:08.949 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. 2024-05-02 12:48:08.949 | Teton CME Order Routing | Trading is supported. 2024-05-02 12:48:08.949 | Teton CME Order Routing | Order cancel and replace is supported. 2024-05-02 12:48:08.949 | Teton CME Order Routing | OCO Orders supported. 2024-05-02 12:48:08.949 | Teton CME Order Routing | Bracket Orders supported. 2024-05-02 12:48:08.949 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-05-02 12:48:08.949 | Teton CME Order Routing | Connected to server complete. 2024-05-02 12:48:08.950 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-05-02 12:48:08.950 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-05-02 12:48:08.954 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-05-02 14:09:02.508427 2024-05-02 12:48:09.287 | Updated verified funded futures trading account ending date to: 2024-06-01 16:48:09 2024-05-02 12:48:09.293 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=7PV3386 2024-05-02 12:48:13.349 | Enabling compression for file: D:\SierraChart2\Data\NQM24_FUT_CME.scid 2024-05-02 12:48:13.350 | NQM24_FUT_CME 60 Min #1 | Reloading chart. 2024-05-02 12:48:13.359 | NQM24_FUT_CME 60 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart2\Data\NQM24_FUT_CME.scid 2024-05-02 12:48:13.391 | NQM24_FUT_CME 60 Min #1 | Chart data loading complete. 2024-05-02 12:48:13.757 | Mapping NQM24_FUT_CME to NQM24. Service code: cme 2024-05-02 12:48:13.757 | Using symbol data fast lookup vector 2024-05-02 12:48:13.757 | Denali Data Feed | Starting real-time market data updates for: NQM24_FUT_CME (NQM24). ID: 1 Service code: cme 2024-05-02 12:48:13.757 | Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 2024-05-02 12:48:13.757 | Denali Data Feed | Requesting security definition data for: NQM24_FUT_CME (NQM24). ID: 1 2024-05-02 12:48:13.757 | Starting DelayedDownloadMonitoringTimer 2024-05-02 12:48:13.757 | Starting HDTimeoutTimer 2024-05-02 12:48:13.758 | Added historical Intraday data request for NQM24_FUT_CME to the queue. 2024-05-02 12:48:13.758 | Intraday data recording state for symbol NQM24_FUT_CME is set to download 'Pending'. 2024-05-02 12:48:13.758 | Triggering next historical data download in queue. 2024-05-02 12:48:13.759 | Delaying start of download for NQM24_FUT_CME. 2024-05-02 12:48:14.095 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQM24_FUT_CME 2024-05-02 12:48:14.095 | Teton CME Order Routing | Received security definition for symbol NQM24_FUT_CME 2024-05-02 12:48:14.137 | DTC Client socket (3) | Creating socket. 2024-05-02 12:48:14.137 | DTC Client socket (3) | New receive buffer size: 0 2024-05-02 12:48:14.137 | DTC Client socket (3) | Connecting to IP: 38.103.112.184. 2024-05-02 12:48:14.453 | Denali Data Feed | Network connection to server complete. 2024-05-02 12:48:14.453 | Denali Data Feed | Starting socket receive thread. 2024-05-02 12:48:14.453 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-02 12:48:14.820 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-02 12:48:14.820 | Denali Data Feed | Sending logon request message. 2024-05-02 12:48:15.632 | Denali Data Feed | Received logon response. 2024-05-02 12:48:15.632 | Denali Data Feed | Server Name: SC Realtime Server. 2024-05-02 12:48:15.632 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-02 12:48:15.632 | Denali Data Feed | Successfully connected. 2024-05-02 12:48:15.632 | Denali Data Feed | Trading is not supported. 2024-05-02 12:48:15.632 | Denali Data Feed | MarketDepthIsSupported: 1 2024-05-02 12:48:15.632 | Denali Data Feed | Restarting real-time data updates for symbol: NQM24_FUT_CME -> NQM24 2024-05-02 12:48:16.069 | Denali Data Feed | Received security definition for symbol NQM24_FUT_CME 2024-05-02 12:48:21.778 | HD Request # 1 | Downloading Intraday chart data for NQM24_FUT_CME to the file NQM24_FUT_CME.scid. Service: cme 2024-05-02 12:48:21.778 | HD Request # 1 | Download start date-time: 2023-10-29 12:48:21.000000. File last date-time: 00:00:00.000000 2024-05-02 12:48:21.778 | HD Request # 1 | Using server: ds26.sierracharts.com port 10149 2024-05-02 12:48:21.780 | Socket (1) | Creating socket. 2024-05-02 12:48:21.780 | Socket (1) | New receive buffer size: 0 2024-05-02 12:48:21.780 | Socket (1) | Connecting to IP: 38.103.112.197. 2024-05-02 12:48:22.463 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-05-02 12:48:22.463 | HD Request # 1 | Sending historical data logon request message. 2024-05-02 12:48:23.725 | HD Request # 1 | Requesting Intraday data. Start date-time: 2023-10-29 12:48:21. Record interval: 1. Symbol: NQM24 2024-05-02 12:48:24.058 | HD Request # 1 | Decompressing data. 2024-05-02 12:48:25.259 | HD Request # 1 | Receiving Intraday data for NQM24_FUT_CME starting at 2023-10-30 03:36:32.258000 2024-05-02 12:48:29.293 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-05-02 12:48:31.231 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-05-28"}. Success=true 2024-05-02 12:48:40.938 | HD Request # 1 | Timestamp of first Intraday data file record written: 2023-10-30 03:36:32.258000. |