Support Board
Date/Time: Sun, 24 Nov 2024 22:40:18 +0000
Post From: will Sierra Chart servers block connections from certain IP's?
| [2024-04-26 15:46:28] |
| John - SC Support - Posts: 36238 |
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We do not block any specific IP addresses - this is not the issue. We do see the following in your log: DTC Client socket (5) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. *
You are having a connectivity issue. Most likely it is something in the Internet connectivity from where your VPS is located to our systems. Refer to the information at the following link: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |