Support Board
Date/Time: Mon, 25 Nov 2024 03:28:22 +0000
Post From: Connecting to SIM data feed
| [2024-04-11 15:25:36] |
| John - SC Support - Posts: 36238 |
|
The most likely situation is that you did not update your symbols when you changed to the "Trading Evaluator". Keep in mind that each service uses a unique symbology. Open your chartbooks and select "Edit >> Translate Symbols to Current Service". This will resolve any symbol related issues. Also, when you change your service and select OK to close the Data/Trade Service Settings window, be sure to select "Yes" to the option in the pop-up window that asks if you want to update the symbol settings. If the above does not solve the issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |