Support Board
Date/Time: Mon, 25 Nov 2024 09:19:23 +0000
Post From: Had to quit Sierra Chart in '21 and don't want the same experience again..Please help
| [2024-03-21 01:54:30] |
| The Stealthy Trader - Posts: 185 |
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Actually I think that's exactly what happened. It was traumatic for me as I'm not a part of a big trading firm with a tech support staff and all of a sudden I no longer had access to real time data..no explanation, nothing. I was able to connect with an agent from your company named Ray(see attached) who I believe was located in Europe. We even spoke on the phone and net net, although he was helpful he revealed everything that I mentioned in my post. More or less that unbeknownst to me, I had been using incomplete data and that it was no longer available. He then offered me access to something(perhaps TotalView) but it was foreign to me and clearly didn't provide for the integration of Real Time Volume at Bid & Offer that I had been using in my spreadsheets. Now that I look at that correspondence with Ray, whatever he tried to help me with required signing documents as noted in the attached screenshot. I remember being totally abandoned when this happened but also appreciated his effort in providing me data from an alternative data source but whatever it was couldn't be integrated into my spreadsheets..which was everything to me. Anyway, that's what happened. I guess I just got unlucky in regard to timing as apparently this was all sorted out at some point in the future but I had walked away from you guys feeling like I was kicked to the curb. Anyway, moving forward, I'd like to fire up my spreadsheets again and hopefully be able to see "Volume at Bid/Offer" as subgraphs(see other attachment) and once again feed and manipulate that data into my spreadsheets. Presently, I believe I have a $25 credit balance but like I said in my post, I still have a bad taste in my mouth from this episode. Anyway, I don't want to dwell on what happened as I don't think Sierra intentionally tried to harm me. I'd imagine you can see what my setup was prior to that "lost period" and I'd welcome your input on how I can jump back in. I trade Equities mainly and desire Real Time data for all related exchanges in the Equity space(Nasdaq, NYSE..etc..etc) |
 Sierra Volume Subcharts.jpg / V - Attached On 2024-03-21 01:53:54 UTC - Size: 375.48 KB - 71 views Proof I tried to resolve data connection issue___.jpg / V - Attached On 2024-03-21 01:54:03 UTC - Size: 118.57 KB - 76 views |