Support Board
Date/Time: Mon, 25 Nov 2024 13:48:55 +0000
Post From: Problems with Alerts
| [2024-03-05 03:24:04] |
| User740504 - Posts: 110 |
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Two problems: 1) I click "Add Symbol Alert", which is a shortcut on the mouse-right-click menu on the chart. I DO NOT put a checkmark in "Show Alert Log When Triggered" or "Show Alert Popup When Triggered". Both of these windows pop up whenever an alert is triggered and there is no way to prevent them from popping up. 2) No email is sent. Email address in "Global Settings->General Settings->Alerts" is correct. I use three Alert Numbers (1, 2, and 3). All three alerts have the exact same settings. All three alerts have the "Send E-mail When This Alert is Triggered (for Alert x) set to "yes". Alert Log says the following: - Error. Web service response. Alert message error: - Symbol GC (... etc.... the alert itself is triggered) No error is given but it says there is an error. Additional notes: - I changed the email address the alert is to be sent to and the same error occurs. One was iCloud.com and the other was gmail.com. Same error and no email. - I recently bought a new laptop and copied my entire Sierra Chart folder from my desktop PC to my laptop. No settings have been changed. I was getting alerts consistently, and without fail, on my desktop PC only a few days ago. I am not sure why I cannot get e-mail alerts now on the laptop if I have done nothing different. I would check on my PC to see if it can still send email alerts but I am in the process of moving and cannot unbox it at this time. Thank you. Date Time Of Last Edit: 2024-03-05 05:06:40
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