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Post From: cannot load chart data

[2024-03-04 12:58:37] Link To Thread - Link To Post [Go To First Post]
User256305 - Posts: 1
HI! I purchased the Sierra package 11 with Denali feed + data from the CME, after having installed the platform I connected it to the broker (IB, and installed Trading Work Station) and the data feed, but unfortunately it gives me an error when loading the data for the S&P500 future symbol (intraday chart) , I don't know what error could be associated with it; I am using Sierra chart on Mac, so I had to install a third party application (Crossover) to download the software. can you by any chance help me? I'll also leave the log message below, thank you! 2024-03-04 12:55:31.346 \| Trade activity files set size: 4 2024-03-04 12:55:31.517 \| Reading Internal Order ID file. 2024-03-04 12:55:31.649 \| Reading Trade Orders file. 2024-03-04 12:55:31.650 \| Reading Trade Positions file. 2024-03-04 12:55:31.651 \| Reading Trade Account Data files. 2024-03-04 12:55:31.672 \| Software version: 2609 64-bit 2024-03-04 12:55:31.672 \| Primary Thread ID: 248 2024-03-04 12:55:31.672 \| Usage end date: 2024-04-01 2024-03-04 12:55:31.672 \| Enabled for: Advanced Features 2. 2024-03-04 12:55:31.672 \| Enabled for: Sierra Chart Historical Data Service. 2024-03-04 12:55:31.672 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-03-04 12:55:31.672 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-03-04 12:55:31.672 \| Enabled for exchange2: CME 2024-03-04 12:55:31.672 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-03-04 12:55:31.672 \| Current selected Data/Trading service: Interactive Brokers 2024-03-04 12:55:31.672 \| Custom symbol settings values: enabled 2024-03-04 12:55:31.672 \| Chart Update Interval: 400 2024-03-04 12:55:31.672 \| Intraday Data Storage Time Unit: 1 2024-03-04 12:55:31.672 \| Time Zone: +00:00:00 (UTC+00) 2024-03-04 12:55:31.672 \| 2024-03-04 12:55:31 Local computer time in UTC 2024-03-04 12:55:31.672 \| 2024-03-04 12:55:31 Local computer time in SC Time Zone 2024-03-04 12:55:31.672 \| 2024-03-04 12:55:30 Server time in UTC 2024-03-04 12:55:31.672 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-03-04 12:55:31.672 \| Program path: C:\SierraChart\ 2024-03-04 12:55:31.672 \| Data Files path: C:\SierraChart\Data\ 2024-03-04 12:55:31.672 \| OS Version Number: 10.0 2024-03-04 12:55:31.672 \| Locale Setting: C 2024-03-04 12:55:31.674 \| DLLs: UserContributedStudies_64.dll 2024-03-04 12:55:31.674 \| Allowed protected custom studies: 2024-03-04 12:55:31.674 \| Crash reporter started: true 2024-03-04 12:55:31.674 \| 2024-03-04 12:55:31.708 \| Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. 2024-03-04 12:55:31.710 \| HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. * 2024-03-04 12:55:31.738 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. 2024-03-04 12:55:31.908 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. 2024-03-04 12:55:31.908 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. 2024-03-04 12:55:32.299 \| Received 5 login tokens. 2024-03-04 12:55:34.211 \| Requested user files to download. 2024-03-04 12:55:34.212 \| HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. * 2024-03-04 12:55:35.167 \| User files to download complete 2024-03-04 12:55:36.211 \| 2024-03-04 12:55:36.212 \| Interactive Brokers \| Connecting to 127.0.0.1:7496 2024-03-04 12:55:36.212 \| IB TWS socket (1) \| Creating socket. 2024-03-04 12:55:36.212 \| IB TWS socket (1) \| Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. * 2024-03-04 12:55:36.212 \| IB TWS socket (1) \| Connecting to IP: 127.0.0.1. 2024-03-04 12:55:36.719 \| Interactive Brokers \| Sending API sign: API 2024-03-04 12:55:36.719 \| Interactive Brokers \| Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2024-03-04 12:55:36.719 \| Symbol settings MD5 received. Request ID: 1. 2024-03-04 12:55:36.719 \| Symbol settings are up-to-date for interactive_brokers.trading. 2024-03-04 12:55:36.731 \| Interactive Brokers \| TWS server version: 176 2024-03-04 12:55:36.731 \| Interactive Brokers \| TWS time: 20240304 13:55:35 Ora standard dell’Europa centrale 2024-03-04 12:55:36.985 \| Interactive Brokers \| Connected. Sending Start API command. 2024-03-04 12:55:36.985 \| Interactive Brokers \| Waiting for account information. 2024-03-04 12:55:36.990 \| Interactive Brokers \| Next valid order ID: 1 2024-03-04 12:55:36.990 \| IB Account information received. 2024-03-04 12:55:36.990 \| Interactive Brokers \| Received 1 Trade Accounts from TWS. 2024-03-04 12:55:36.990 \| Interactive Brokers \| Connected to Live account. 2024-03-04 12:55:36.990 \| Interactive Brokers \| Trade Account: U1431. Index: 0 2024-03-04 12:55:36.990 \| Updated verified funded futures trading account ending date to: 2024-04-03 12:55:36 2024-03-04 12:55:36.990 \| Interactive Brokers \| Connected to server complete. 2024-03-04 12:55:36.990 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-03-04 12:55:36.990 \| Updated verified funded futures trading account ending date to: 2024-04-03 12:55:36 2024-03-04 12:55:36.991 \| Message from IB: Connessione con il Server dei dati di mercato \u00e8 OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2024-03-04 12:55:36.991 \| Message from IB: Connessione con il Server dei dati di mercato \u00e8 OK:usfuture. IB Error Code: 2104. Request ID: -1. 2024-03-04 12:55:36.991 \| Message from IB: Connessione con il Server dei dati di mercato \u00e8 OK:cashfarm. IB Error Code: 2104. Request ID: -1. 2024-03-04 12:55:36.991 \| Message from IB: Connessione con il Server dei dati di mercato \u00e8 OK:usfarm. IB Error Code: 2104. Request ID: -1. 2024-03-04 12:55:36.991 \| Message from IB: Connessione con il HMDS data farm \u00e8 OK:ushmds. IB Error Code: 2106. Request ID: -1. 2024-03-04 12:55:36.991 \| Message from IB: Connessione alla raccolta dati Sec-def stabilita:secdefnj. IB Error Code: 2158. Request ID: -1. 2024-03-04 12:55:36.994 \| Interactive Brokers \| Next valid order ID: 1 \| Number times message added: 1 2024-03-04 12:55:37.241 \| Interactive Brokers \| Requesting Trade Positions snapshot and updates for account: U143* 2024-03-04 12:55:37.249 \| Interactive Brokers \| Received Trade Positions download end message for account U143* 2024-03-04 12:55:37.249 \| Interactive Brokers \| Begin Trade Positions processing. 2024-03-04 12:55:37.249 \| Interactive Brokers \| Received Trade Positions. Performing final processing. 2024-03-04 12:55:40.005 \| Files to Open on Startup \| Opening file: ExampleChartbook.cht 2024-03-04 12:55:40.107 \| SPX-202403-CME 1 Min #1 \| Reloading chart. 2024-03-04 12:55:40.143 \| SPX-202403-CME 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX-202403-CME.scid 2024-03-04 12:55:40.147 \| SPX-202403-CME 1 Min #1 \| Chart data loading complete. 2024-03-04 12:55:40.480 \| Mapping SPX-202403-CME to SPH24. Service code: cme 2024-03-04 12:55:40.480 \| Using symbol data fast lookup vector 2024-03-04 12:55:40.480 \| Denali Data Feed \| Starting real-time market data updates for: SPX-202403-CME (SPH24). ID: 1 Service code: cme 2024-03-04 12:55:40.488 \| Denali Data Feed \| Connecting to the server ds28.sierracharts.com. Port 443 2024-03-04 12:55:40.490 \| DTC Client socket (2) \| Creating socket. 2024-03-04 12:55:40.491 \| DTC Client socket (2) \| Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. * 2024-03-04 12:55:40.491 \| DTC Client socket (2) \| Connecting to IP: 38.103.112.187. 2024-03-04 12:55:40.499 \| Denali Data Feed \| Requesting security definition data for: SPX-202403-CME (SPH24). ID: 1 2024-03-04 12:55:40.499 \| Starting DelayedDownloadMonitoringTimer 2024-03-04 12:55:40.499 \| Starting HDTimeoutTimer 2024-03-04 12:55:40.500 \| Added historical Intraday data request for SPX-202403-CME to the queue. 2024-03-04 12:55:40.500 \| Intraday data recording state for symbol SPX-202403-CME is set to download 'Pending'. 2024-03-04 12:55:40.509 \| Triggering next historical data download in queue. 2024-03-04 12:55:40.516 \| Delaying start of download for SPX-202403-CME. 2024-03-04 12:55:40.613 \| Denali Data Feed \| Network connection to server complete. 2024-03-04 12:55:40.613 \| Denali Data Feed \| Starting socket receive thread. 2024-03-04 12:55:40.614 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-03-04 12:55:40.768 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-03-04 12:55:40.768 \| Denali Data Feed \| Sending logon request message. 2024-03-04 12:55:41.394 \| Denali Data Feed \| Received logon response. 2024-03-04 12:55:41.394 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-03-04 12:55:41.394 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-03-04 12:55:41.394 \| Denali Data Feed \| Successfully connected. 2024-03-04 12:55:41.394 \| Denali Data Feed \| Trading is not supported. 2024-03-04 12:55:41.394 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-03-04 12:55:41.394 \| Denali Data Feed \| Restarting real-time data updates for symbol: SPX-202403-CME -> SPH24 2024-03-04 12:55:41.612 \| Denali Data Feed \| Real-time data for symbol SPX-202403-CME is currently unavailable. 2024-03-04 12:55:41.612 \| Denali Data Feed \| Received security definition for symbol SPX-202403-CME 2024-03-04 12:55:46.502 \| HD Request # 1 \| Downloading Intraday chart data for SPX-202403-CME to the file SPX-202403-CME.scid. Service: cme 2024-03-04 12:55:46.502 \| HD Request # 1 \| Download start date-time: 2023-08-31 12:55:46.000000. File last date-time: 00:00:00.000000 2024-03-04 12:55:46.504 \| HD Request # 1 \| Using server: ds26.sierracharts.com port 10150 2024-03-04 12:55:46.634 \| Socket (3) \| Creating socket. 2024-03-04 12:55:46.634 \| Socket (3) \| Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. * 2024-03-04 12:55:46.634 \| Socket (3) \| Connecting to IP: 38.103.112.197. 2024-03-04 12:55:46.890 \| HD Request # 1 \| Setting DTC encoding to Binary VLS 2024-03-04 12:55:46.890 \| HD Request # 1 \| Sending historical data logon request message. 2024-03-04 12:55:47.350 \| HD Request # 1 \| Requesting Intraday data. Start date-time: 2023-08-31 12:55:46. Record interval: 1. Symbol: SPH24 2024-03-04 12:55:47.479 \| Socket (3) \| CloseSocket call. 2024-03-04 12:55:47.479 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-04 12:55:47.479 \| HD Request # 1 \| Error downloading historical Intraday data for SPX-202403-CME. Historical data file for SPH24 not available. 2024-03-04 12:55:47.479 \| Historical data download thread signaled to stop. 2024-03-04 12:55:47.479 \| HD Request # 1 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPX-202403-CME 2024-03-04 12:55:47.479 \| HD Request # 1 \| Completion time: 1s. 2024-03-04 12:55:47.479 \| HD Request # 1 \| Intraday data download complete for SPX-202403-CME. Unique request ID: 1 2024-03-04 12:55:47.479 \| Removing historical data download ID 1. 2024-03-04 12:55:47.479 \| Real-time Intraday chart data file updates started for SPX-202403-CME 2024-03-04 12:55:47.480 \| Opened cached Intraday file: C:\SierraChart\Data\SPX-202403-CME.scid. Thread ID: 248 2024-03-04 12:55:47.480 \| Intraday chart data file opened for SPX-202403-CME 2024-03-04 12:55:47.480 \| HD Request # 1 \| Enabling Intraday chart updating for symbol. 2024-03-04 12:55:47.480 \| 2024-03-04 12:55:47.480 \| No download requests in the queue to start downloads for. 2024-03-04 12:55:47.659 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-04 12:55:47.659 \| Socket (3) \| Closed. 2024-03-04 12:55:56.992 \| ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-03-04 12:55:57.823 \| ExtendTheFundedTradingAccountStatusExpirationDate \| Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-03-31"}. Success=true