Support Board
Date/Time: Mon, 25 Nov 2024 15:51:17 +0000
Post From: Data
| [2024-02-29 16:00:21] |
| John - SC Support - Posts: 36245 |
|
Depending on your setting for "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service", either the first two symbols are incorrect, or the third one is. With your chartbooks open, please select "Edit >> Translate Symbols to Current Service". This will update the symbols to be what is needed for your current service. If you continue to have an issue after the above, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |