Support Board
Date/Time: Mon, 25 Nov 2024 17:56:15 +0000
Post From: Cannot load YM or CL-Historical Download Skipped then blank chart
| [2024-02-21 17:51:58] |
| John - SC Support - Posts: 36255 |
|
This is statement is not true: CME, CBOT, NYMEX, COMEX data feed exchanges activated.
You only have the following exchange activated: - CME with Market Depth for non-professional trading accounts As such, you only have access to the data from the CME exchange (not the full CME Group). YM and CL are traded on the CBOT and NYMEX respectively. Therefore, you are trying to get the data for those two symbols from Rithmic, which appears to not be working for some reason. In order to get the data from us for those exchanges, you would need to activate the appropriate exchange(s) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you need market depth for all of these symbols, then it would be best to deactivate the current exchange you have active, and activate the following instead: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts The reason for this is that the cost for the Full CME Group is the same as activating 3 of the 4 CME Group exchanges. Note that with regards to the exchanges, they renew on a calendar month basis and they are not pro-rated and they do not give refunds. Therefore, if you were to activate an exchange today (February 21, 2024) you will pay the full amount for the exchange for the remainder of this month. And then you will pay again on the first day of next month. Also, when you deactivate an exchange, you are only setting it to not renew - you will continue to get the data from that exchange through the remainder of this month. Given the above, you may want to wait to activate a new exchange until the first day of the next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |