Support Board
Date/Time: Mon, 25 Nov 2024 18:24:41 +0000
Post From: Trade more contracts on sim account
| [2024-02-15 19:36:59] |
| John - SC Support - Posts: 36260 |
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First of all, we noticed that your account is not activated for the trial. We we have taken care of this for you. Without the activation, you are limited on what you can do on the system, and although we are not certain, we are wondering if this may be why you are having the issue with the quantity. The other thing to check is to ensure you are making changes on the correct Trading Window. Refer to the following: Basic Trading and the Trade Window: Trade Window Settings Not Applying to Chart or Trading DOM -- Separately, we see that you have activated the "Full CME Group" exchange. While you are on a trial, you can not access the real-time data for the Denali Exchange Data Feed. Therefore, unless you are wanting this exchange for when you activate a paid package, we recommend you deactivate the exchange so you do not pay again for it next month. You can take care of this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that the exchanges do not give refunds, therefore we are unable to give a refund for any exchanges activated, even if it was by mistake. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-15 19:38:56
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