Support Board
Date/Time: Sun, 24 Nov 2024 21:49:52 +0000
Post From: Apex Rithmic connection issue
| [2024-02-09 04:55:12] |
| Sierra_Chart Engineering - Posts: 17161 |
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No not at all: then I suspect that you are evaluating the email address is the same as the one stored on SierraChart. In my case they are different. I had used a hotmail address on SierraChart and a gmail address on Apex.
I ran into this issue when i tried to connect to an AMP account and I ended up updating my email on SierraChart and then it connected. Can you please confirm if this would be a reason for the error I am seeing? There is no connection whatsoever between an email address on your Sierra Chart account, despite any coincidences you might have seen, and connecting to an external service. We have no control over connecting to external services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |