Support Board

Date/Time: Mon, 20 May 2024 02:13:55 +0000

Post From: Apex Rithmic connection issue

[2024-02-09 03:10:39] Link To Thread - Link To Post [Go To First Post]
User238948 - Posts: 6
Hi John, Thanks for the response. I have read that link and I have tried without Market Data and Historical Data. Same issue. You have mentioned that the connection is being sent, if that is the case then I suspect that you are evaluating the email address is the same as the one stored on SierraChart. In my case they are different. I had used a hotmail address on SierraChart and a gmail address on Apex. I ran into this issue when i tried to connect to an AMP account and I ended up updating my email on SierraChart and then it connected. Can you please confirm if this would be a reason for the error I am seeing? If its not then I really do seem to be stuck unless you have logs that provide more detail for the denial error message. Thanks James