Support Board

Date/Time: Mon, 20 May 2024 00:36:48 +0000

Post From: Apex Rithmic connection issue

[2024-02-08 23:51:37] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31734
The Rithmic agent was incorrect in their statements. The information is getting to Rithmic and Rithmic is issuing the "Permission Denied" error. It is not a matter of not connecting. Also, keep in mind that the connection type that Rithmic uses with Sierra Chart is different from any other connection type, and Rithmic wrote the program for the connectivity. But we do not think their support people understand this. Anyway, for a Connection Denied error, most of what we know to try is at the following link: Rithmic Trading Platform Service: Permission Denied Resolution Procedure There is one other option, and since it looks like you are getting the data from us, this may not be an issue for you to try. This is to remove the entries in "Global Settings >> Data/Trade Service Settings >> Main Settings" for the "Market Data" and "Historical Data" entries (i.e. remove the Username and Password you have entered in those fields). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing