Support Board
Date/Time: Sun, 24 Nov 2024 21:20:51 +0000
Post From: Apex Rithmic connection issue
| [2024-02-08 21:49:37] |
| User238948 - Posts: 6 |
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I am unable to connect to my Apex account using Rithmic. I have had a call with Apex and we have tried all sorts of setting combinations, I always get the same 'Permission Denied' error. I have seen several threads on your support pages and other docs you provide. Nothing is working. The Apex support agent is able to see my connections to Rithmic using rTrader Pro and also Quantower. We also used Quantower with an incorrect password which he was also able to see on the server log. However none of the connection attempts from Sierra are being seen on Rithmics server log which has to mean the request is not getting to rithmic. I have also compared my settings with a friend who also uses Apex on SC and for some reason it just wont connect for me. Here are some lines from the message log: 2024-02-08 13:34:38.847 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. 2024-02-08 13:34:38.847 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | New receive buffer size: 0 2024-02-08 13:34:38.847 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Connecting to IP: 38.79.0.89. 2024-02-08 13:34:39.484 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. 2024-02-08 13:34:39.484 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. 2024-02-08 13:34:39.485 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | CloseSocket call. 2024-02-08 13:34:39.485 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-02-08 13:34:39.485 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Closed. The timestamps looks like the request might have gotten there but since Rithmic are not seeing the request they would also not be closing the request either. I feel like the troubleshooting done with the Apex support agent did exhaust the scenarios we could try to have this connect or even just for a connection request to be seen on Rithmic. Can you please offer me some assistance. Thank you. |