Login Page - Create Account

Support Board


Date/Time: Mon, 25 Nov 2024 23:26:59 +0000



Post From: How can I stop the system notification messages spamming me about upcoming due balances?

[2024-02-01 05:07:46]
Sierra_Chart Engineering - Posts: 17178
We will check on why this is the case:

I click on the "Do not show again" button and every time I boot up Sierra Chart it's there waiting for me

We are not understanding this:
sometimes I just open and close Sierra Chart dozens of times in a row because the seconds it took to open the platform and all of my desired chartbooks isn't evenly divisible by two
Why would you be opening and closing Sierra Chart repeatedly?

One thing that we did is that the System Notification Messages do not show on a sub instance.

Also, when is CME data rebilled?
If any exchange fee is active, and then when the new month comes, it automatically renews in the new month. It is something like one or two hours into the new month in UTC time. There is never a need to be concerned about any type of double billing once an exchange is activated sometime within a month, and adding credit to your account and having it automatically renew. There is not a problem at all.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-02-02 04:20:23