Support Board
Date/Time: Tue, 26 Nov 2024 04:47:31 +0000
Post From: Data / Symbol issues
| [2024-01-08 18:30:10] |
| John - SC Support - Posts: 36286 |
|
First - understand that each service uses a unique symbology, so when you change services, the symbol will need to change. Second - set your service to CQG. Do not change this unless you need to change it for some reason. But we can not help unless you keep it set to a specific setting to we can work through what is occurring with that connection. When you do change your service to CQG, make sure that you select "Yes" to the pop-up window that will come up after you select OK to close the "Data/Trade Service Settings" for changing the symbols. If you do not, or if you open another chartbook later, you can get the symbols changed by selecting "Edit >> Translate Symbols to Current Service". Once you have everything set back up the way you want, if you are continuing to have an issue, then we need to know exactly what is occurring and if you are getting any error messages, and what those messages state. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |