Support Board
Date/Time: Tue, 26 Nov 2024 04:38:13 +0000
Post From: activation of trial period failed
| [2024-01-08 15:44:43] |
| John - SC Support - Posts: 36286 |
|
Both of the accounts that you are referencing are on Activated Trials, so there is no issue related to the accounts themselves. It is very confusing to us that this would work on one computer and not another. Typically when a chartbook that has been received from someone else does not work it is due to differences in the symbols, and you need to select "Edit >> Translate Symbols to Current Service". But you should be using the same service with both accounts since they are both trials, and you can only be connected to "SC Data - All Services" when on a trial. Still, the first thing to do is to have the chartbook open on the system where it is not working and then select "Edit >> Translate Symbols to Current Service". Hopefully this will resolve the issue. If not, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open the Chartbook that has the issue using "File >> Open Chartbook". Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |