Support Board
Date/Time: Tue, 26 Nov 2024 18:30:20 +0000
Post From: TETON setup experience with AMP
| [2024-01-07 01:19:28] |
| User630795 - Posts: 89 |
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i just want to share my experience of getting order routing service switched from CQG to TETON for my AMP accounts. it is much more involved that the simple instruction they posted on their website. i use SC to trade S&P 500 futures (ES). I used Denali datafeed but have been using CQG for order routing service only. i decided to switch order routing from CQG to TETON this week. 1) I sent an email to their "support" team to make the switch. they wrote me back asking me to log into their portal website and submit the request. 2) they did not provide detailed instruction so, apparently, i submitted the request incorrectly so i had to email them and they asked me to submit the request again. 3) after i submitted the requests (for two accounts), i got not feedback so i called their trade desk and they told me that the request will be executed at 10:30 AM Central Time. 4) Eventually, after one and half days, i got an email and text saying the request is completed. 5) In SC platform, in General Settings => Data/Trade Service Settings, made the switch to TETON and AMP and the platform prompted asking me if i want the open charts to be reloaded with data using new symbol for the newly chosen services (TETON). 6) It took a few seconds for the charts to reload and everything works fine now. The transition was not difficult but AMP did not provide a complete/clear instruction in my opinion. I also felt like they were fighting the switch or not cooperating making it unnecessarily difficult and time consuming which is understandable since they lose order processing fee. I just wanted to share my experience for those you are either considering the switch. good luck. |