Support Board
Date/Time: Tue, 26 Nov 2024 02:49:23 +0000
Post From: ACS_RECEIVE_POINTER_EVENTS_ALWAYS freezes the graph as long as the mouse moves.
| [2024-01-06 22:27:24] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have never observed this problem and we use Windows 7 and Windows Server 2012 and do not observe the problem. Certainly Windows is a terrible operating system. But certainly Windows 7 is just fine. What we can say with certainty, is that if you are noticing this issue, there is definitely something wrong at the operating system level because there is really very little processing that goes on when moving the pointer around even when using the Chart Values tool. The Tool Values window gets updated but that is a highly efficient, table/list that is developed by us, probably 100 times faster than the trash from Microsoft. We would also expect the vast majority of other users not to experience this. Being we have never noticed this and we know that the processing is quite efficient and especially with the optimizations done on 2582, hard to believe anyone would notice a problem. We can certainly look for more areas of performance improvements, but there is very little processing going on. However, on high resolution systems, there are a lot of mouse move events being generated. So perhaps that is the problem thinking about this some more. So it is not so much the fact that there is a small amount of processing but if that small amount of processing is being magnified by a thousand times maybe it does cause an issue. So before spending more time consider the resolution of the display device. If the resolution of the display device is a problem then we would have to regulate in some way, the number of mouse/pointer move events getting processed. But we would make this user adjustable the regulation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-06 23:00:20
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