Support Board
Date/Time: Tue, 26 Nov 2024 09:31:43 +0000
Post From: Current status: Inactive - Cannot Connect after entering login info
| [2023-12-19 20:12:01] |
| John - SC Support - Posts: 36286 |
|
You changed something in the setup for the DTC Server in either the Main Instance or the Sub-Instance, or perhaps both. Such that the sub-instance is not able to connect to the main instance. In particular, the port that the sub-instance is trying to connect to is not the default port, which is why we know something got changed. Please set everything back to the default by setting the following: In the Main Instance: - Global Settings >> Sierra Chart Server Settings >> DTC Protocol Server >> Listening Port: 11098 - Global Settings >> Sierra Chart Server Settings >> DTC Protocol Server >> Historical Data Port: 11099 In the Sub-Instance: - Global Settings >> Data/Trade Service Settings >> Main Settings >> Server Port: 11098 - Global Settings >> Data/Trade Service Settings >> Main Settings >> Historical Data Server Port: 11099 Then exit from all instances of Sierra Chart (including Main Instance) and start Sierra Chart again. Your sub-instance should connect correctly in this case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |