Support Board
Date/Time: Tue, 26 Nov 2024 08:59:41 +0000
Post From: Problem with 2 instances using Teton CME order routing and Denali data (One freezes)
| [2023-12-15 18:59:06] |
| John - SC Support - Posts: 36286 |
|
You should not be having this issue given everything that you have stated, and we verified that you do have the option for "2 systems" for the Denali Exchange Data Feed. Please get us the Message Log for the system that is NOT connecting at the moment, but following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |