Support Board
Date/Time: Tue, 26 Nov 2024 16:42:08 +0000
Post From: My money back
| [2023-11-15 15:25:46] |
| John - SC Support - Posts: 36300 |
|
You are asking for a refund of the exchange that you activated. As mentioned above, we can not give refunds for the exchange fees, as these fees go to the exchanges themselves, and they do not give refunds. If you want a refund of some or all of your remaining Usage Time, then please let us know and we can take care of this for you. Otherwise, if you no longer want to have the "COMEX for Professionals" exchange renew next month, then be sure to select the "Deactivate" button at the following link for that exchange: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that you will continue to get the data for that exchange through the end of November, since you have already paid for it - it will just not automatically renew on December 1, 2023. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |